FAQ
Orders
1. How do I place an order?
Simply browse our website, select your favorite products, add them to your cart, and follow the checkout instructions. You’ll receive a confirmation email once your order is successfully placed.
2. Can I modify my order after placing it?
We start processing orders quickly, so modifications may not always be possible. Please contact us as soon as possible at samoans@samoacosmetics.com or via WhatsApp at 71341946, and we’ll do our best to assist.
3. Can I cancel my order?
If your order hasn’t shipped yet, we may be able to cancel it. Please contact us immediately at samoans@samoacosmetics.com or WhatsApp 71341946.
4. What payment methods do you accept?
We accept all major credit/debit cards and online payment methods offered at checkout.
5. Will I receive a confirmation email?
Yes! After placing your order, a confirmation email will be sent with your order details.
Shipping
6. Do you ship outside Lebanon?
Currently, we only ship within Lebanon.
7. How long does shipping take?
Orders within Lebanon typically arrive within 3–7 business days.
8. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to track your package with our local carrier.
9. What if my order hasn’t arrived?
If your order is delayed, please check your tracking number first. If you still need help, contact us at samoans@samoacosmetics.com or WhatsApp 71341946.
Returns & Refunds
10. What is your return policy?
We have a 30-day return policy. You can request a return within 30 days of receiving your item if it is unworn, unused, and in its original packaging with tags and proof of purchase.
11. How do I start a return?
Contact us at samoans@samoacosmetics.com or WhatsApp 71341946. If your return is accepted, we’ll provide a return shipping label and instructions. Items sent without requesting a return first will not be accepted.
13. Are there items I cannot return?
Yes. For safety and hygiene reasons, some items cannot be returned, including:
- Opened or used makeup, nail polish, or nail care products
- Perishable goods (such as food or flowers)
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards — unfortunately, we cannot accept returns on these
If you’re unsure whether your item is eligible for return, please contact us at samoans@samoacosmetics.com or WhatsApp 71341946 before sending it back.
14. Can I exchange an item?
We don’t offer direct exchanges. The fastest way is to return your original item, then place a new order for the item you want.
15. When will I receive my refund?
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, it will be refunded automatically to your original payment method. Please note that bank processing times may vary.
16. What if my item is damaged or defective?
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at samoans@samoacosmetics.com or WhatsApp 71341946, so we can make it right.
17. Do you cover return shipping?
Return shipping costs depend on the situation. If the return is due to our mistake or a defective item, we provide a prepaid return label. Otherwise, return shipping may be the customer’s responsibility.
Products & Safety
18. How should I care for my products?
Store your products in a cool, dry place away from direct sunlight. Follow any usage instructions on the packaging for the best results.
19. Are Samoa products safe for sensitive skin?
Our products are formulated to be gentle and suitable for most skin types. However, if you have specific sensitivities, we recommend checking the ingredient list or doing a patch test before full use.
20. Can I purchase gift cards?
Yes! Gift cards are available for purchase online. Please note that gift cards are non-returnable.
21. Do you offer bulk or wholesale orders?
Please contact us at samoans@samoacosmetics.com to discuss partnerships, bulk, or wholesale inquiries.
22. How do I contact customer service?
You can email us at samoans@samoacosmetics.com or WhatsApp 71341946. We aim to respond as quickly as possible.