FAQ

We start processing orders quickly, so modifications may not always be possible.

Please contact us immediately at samoans@samoacosmetics.com or via WhatsApp at +961 71 341 946.

If your order has not been dispatched yet, we may be able to cancel it.

Please contact us immediately at samoans@samoacosmetics.com or via WhatsApp at +961 71 341 946.

We currently accept Cash on Delivery (COD) only.

Yes! After placing your order, a confirmation email will be sent with your order details.

Currently, we only ship within Lebanon.

Orders usually take 3–4 business days to arrive.

If your order is delayed, please contact us at samoans@samoacosmetics.com or via WhatsApp at +961 71 341 946.

We do not offer refunds.

However, if there is an issue with your order, our team will review it and provide the appropriate solution.

For hygiene reasons, we do not accept returns or exchanges on cosmetic products.

If your item arrives damaged or defective, please contact us at samoans@samoacosmetics.com or via WhatsApp at +961 71 341 946 within 48 hours with photos of the product and packaging so we can assist you.

Yes, our products are formulated to be gentle and suitable for most skin types, including sensitive skin.

However, we always recommend checking the ingredients list before use.

Yes, all Samoa products are cruelty-free and never tested on animals.

Our beauty advisors are available in all SAMOA stores to help you find your perfect shade.

You're also welcome to contact us directly at samoans@samoacosmetics.com or via WhatsApp at +961 71 341 946 for personalized recommendations.

Yes, we do offer wholesale orders.

For wholesale inquiries, please contact us at admin@samoa.com.lb or via WhatsApp at +961 3 361 400.

If you are interested in becoming a Samoa partner or reseller, please reach out to us at admin@samoa.com.lb or via WhatsApp at +961 3 361 400.

Yes, SAMOA is always open to meaningful collaborations.

Reach out to us on Instagram @samoacosmetics or at ecommerce@samoa.com.lb to start the conversation.